Refund policy
Last updated: 20 November 2025
We want you to be thrilled with your purchase from Dogtopia. If something isn’t right, we’re here to help.
1. Made-to-Order Items
To avoid waste, every item is produced on demand once your order is placed. This means non-faulty items cannot be returned, exchanged, or cancelled under the Consumer Contracts Regulations.
2. Faulty or Incorrect Items
We will gladly replace or refund items that are:
- faulty or defective
- embroidered or printed incorrectly,
- damaged in transit,
- the incorrect item.
Please email us at hello@dogtopia.club within 14 days of receiving your order with:
- your order number,
- photos of the issue,
- a short description.
3. Replacements
If the item is faulty, we will send a free replacement using the original shipping method.
4. Refunds
If a refund is approved:
- Refunds will be issued to your original payment method
- Processing time is usually 3–5 working days
- We endeavour to complete refunds within 14 days
5. Exchanges
Because all products are made-to-order, we cannot offer exchanges for sizing or colour issues on non-faulty items.
If you have any questions or concerns at all please contact us at hello@dogtopia.club and we will do our best to help. We want you to love your product as much as we do!